MAYORSK, Ukraine – The queues at the crossing point are long and the weather is freezing. “One hour I’ve been standing here,” one man told United Nations High Commissioner for Refugees Filippo Grandi. “It will take me five hours in all just to cross over.”Grandi was making his first trip to Ukraine as UN High Commissioner for Refugees, a post he assumed last January. The 2-1/2 year conflict has left more than two million Ukrainians displaced from their homes in other parts of the country or refugees in Russia.It divided the country – into non-government controlled areas in the east, the Donbass region, and the majority of the territory under government control.Mayorsk is one of a handful of crossing points where people can now go back and forth. It’s a slow and tortuous process but each day several thousand cross over here.“It is the civilians who are very much trapped in the logic of this conflict,” Grandi said.